FAQ

Clearances
As you may know, productions have radically different requirements regarding legal clearances. There is simply no “one size fits all,” and there very few things that are “cleared” in perpetuity.

If you are going to be using our graphics in a featured manner, save yourself future headaches and ask us about details at the beginning. In these instances, we have found that information and time is key to a smooth experience. We will work with you to satisfy even the most stringent requirements. In many cases, we will gladly sign off on your company’s release form, as long as the items you’re purchasing are not a recreation or a look-alike. We have a wealth of experience dealing with every kind of production, and should be able to help you navigate through this increasingly challenging topic.

We make every effort not to infringe on existing copyrights or trademarks. Photographs and illustrations are licensed from stock agencies or created by us. Some of our graphics bear a resemblance to real product, or may even be actual recreations. They have been created because of customer demand, under a specific set of circumstances. Usage of those items can only be determined by your production’s legal department.

Basic turn-around times
If you give us a little heads-up, we can make sure stock items will be available when you walk through the door.

Custom design work or fabrication usually requires a minimum of 2 business days. Bigger projects may require more.

Custom design work or fabrication with less than 1 business day of notice may incur rush fees, depending on complexity.

If do you have challenging time or budgetary hurdles to overcome, just give us a call. This is not our first rodeo, and we will always do our best to try and accommodate you.

Ordering for clients outside of the LA area
Small orders can be shipped out the same day if placed by 10AM PST. Please note we have a $25 credit card minimum.

Shipping/handling
We primarily use FedEx and UPS. Most orders are shipped Priority Overnight.

Contact Information
5674 Venice Blvd.
Los Angeles, CA 90019
(323) 556-2694
(323) 556-2699 fax

Email

Hours of Operation
Monday – Friday, 8AM – 6PM

Credit Card Authorization